Associate Technical Writer (Provo, UT)

At SirsiDynix, we are partnering with our clients to create a future in which libraries play a more strategic role within their communities - making sense of the vast world of information and bringing knowledge in all its forms to real people to meet real needs. We provide software solutions and associated services for libraries of all types (academic, public, corporate, government, public/private K-12 schools and special).

We offer an exciting and challenging work environment with excellent benefits. We're currently looking for a sharp, energetic and ambitious individual to join our team. We have an immediate full-time, entry-level opportunity at our Provo, Utah office for an Associate Technical Writer.

Essential Functions

• Develops, writes, and maintains information for internal and external audiences such as online help, installation and upgrade instructions, and release notes.
• Researches available product information, such as design specs and prototypes; interviews remote and local technical experts; conducts independent tests of technical features and software/documentation usability.
• Functions as a member of a cross-functional software team in an agile development environment; collaborates with product management, software engineers, test engineers, and support personnel to produce product documentation based on established deadlines and milestones. Attends and reports at regular team meetings.
• Performs and implements technical and peer reviews of product documentation.
• Understands different user levels and writes to the appropriate level. Adheres to department standards, including templates and style guides.
• Provides status updates on projects as required by management. Coordinates with other technical writers on documentation projects.
• Develops working knowledge of product functional areas as assigned.
• Develops proficiency in the company's internal processes and department guidelines.
• Performs other duties as assigned.

Knowledge and Skills

• Excellent written and verbal communication skills.
• Good analytical and problem-solving skills, and an aptitude for technical concepts.
• Ability to write for different audiences.
• Ability to work in a team environment and independently.
• Ability to work on multiple projects at the same time.
• Experience with Adobe FrameMaker, InDesign, or Quark layout software; experience using Adobe Acrobat Pro for publication.
• Knowledge of basic HTML or XML; Acrobat Pro preferred.
• Experience using RoboHelp, ForeHelp, Doc-To-Help, Madcap Flare, WebWorks Publisher, or other online help authoring tool.
• Experience with screen capturing, creating illustrations and diagrams, or graphics manipulation.

Education (minimum requirements/equivalent)

Bachelor's degree in English, Journalism, Communications, or equivalent experience is required.

Experience

0-36 months of previous experience in technical writing in the computer software industry, or developing and publishing training or procedural information. Experience in the library industry preferred but not required.

For more information, please visit our website at www.sirsidynix.com or apply online at http://www.sirsidynix.com/Company/Careers/.