Associate Operations Scheduler (Provo, UT)

At SirsiDynix, we are partnering with our clients to create a future in which libraries play a more strategic role within their communities – making sense of the vast world of information and bringing knowledge in all its forms to real people to meet real needs. We provide software solutions and associated services for libraries of all types (academic, public, corporate, government, public/private K-12 schools and special).

We are currently looking for a sharp, energetic and ambitious individual to join our team. We have a full-time opportunity in our Provo, Utah office for an Operations Scheduler/Analyst.

• Schedule, oversee, and track complex tasks in all stages of the implementation process.
• Determine scheduling rules for all implementation services.
• Resolve scheduling issues and assign personnel from multiple departments within the organization to the project teams.
• Design and implement complex processes to ensure that all tasks necessary to the successful installation of new and existing products and services are accounted for
• Maintain day-to-day records and reports of project progress for management.
• Anticipate and escalate project scheduling issues and delays to management. Keep management informed of schedules, priorities, and problems.
• Ensure that staffing ability and availability meet customer and company contractual timelines.
• Maintain successful communication across all departments as needed with regards to administrative procedures, technical problems, work priorities, and other necessary information throughout the implementation process.
• Monitor Education Support backlog.
• Contribute to initiatives to improve processes and internal systems
• Provide input with all staff evaluations

Knowledge and Skills

• Working knowledge of MS Office (Word, Excel), scheduling software (e.g, MS Project); Financial Systems software, and Customer Relationship Management (CRM) software (e.g., PeopleSoft, Great Plains, Vantive)
• Good organizational and management skills
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Leadership qualities to promote a team atmosphere
• Motivated, self-starter
• Working knowledge of project management processes strongly preferred

Education and Experience

• BA/BS Degree in business or equivalent work experience.
• 6-12 months related experience including successful project coordination across departments.