Associate Application Support Specialist (Provo, UT)

At SirsiDynix, we are partnering with our clients to create a future in which libraries play a more strategic role within their communities – making sense of the vast world of information and bringing knowledge in all its forms to real people to meet real needs. We provide software solutions and associated services for libraries of all types (academic, public, corporate, government, public/private K-12 schools and special).

We offer an exciting and challenging work environment with excellent benefits. We're currently looking for a sharp, energetic and ambitious individual to join our team. We have an immediate full-time opportunity at our Provo, Utah office for an Associate Application Support Specialist.

The Associate Application Support Specialists are valuable members of our Client Care team. They are responsible for effectively assisting clients with questions or technical issues related to company software applications.

• Analyze, troubleshoot and debug issues related to company software applications
• Confer with and advise customers on the use of applications
• Prioritize and manage workload through the company's customer relations application in order to meet personal and team service level commitments
• Ensure reported issues are resolved in a timely fashion
• Create workaround procedures when standard procedures have failed
• Answer and log customer calls, and maintain constant contact with customers to resolve inquiries or problems
• Create test scenarios to verify problems and proof code fixes and accurately document problems and solutions and/or workarounds for customers
• Assist with quality assurance and testing procedures
• Explain product capabilities and workflow to libraries

• BS/BA in a related field (MLS/MLIS is desired)
• 12-18 months technical support experience
• Excellent written and verbal communication skills
• Friendly, service-oriented attitude
• Previous library information systems experience is a plus!